Frequently Asked Questions
Everything you need to know about our premium gold jewelry collections.
Is your jewelry made of solid gold or gold-plated materials?
We offer a curated selection of both 14k and 18k solid gold pieces, as well as high-quality gold vermeil. Each product page clearly specifies the material composition so you can shop with confidence.
How should I care for my gold jewelry to maintain its shine?
To keep your jewelry looking its best, clean it gently with a soft cloth and warm soapy water. Avoid contact with harsh chemicals, perfumes, and chlorine, and store each piece in its provided pouch to prevent scratching.
What is your shipping policy for high-value items?
We provide free, fully insured shipping on all domestic orders over $500. For security purposes, all jewelry shipments require a signature upon delivery to ensure your purchase arrives safely.
Do you offer a warranty on your jewelry?
Yes, every purchase is backed by a 12-month limited warranty that covers any manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.
Can I return my order if it doesn't fit or meet my expectations?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and final sale items are not eligible for return.
How do I determine the correct chain length or ring size?
We provide a comprehensive Sizing Guide on our website, featuring printable charts and measurement tips to help you find the perfect fit before placing your order.